Jobid=627937690428122049 (0.0497)
Bedrijfsomschrijving
Boston Scientific is a global leader in medical technology and
has been developing innovative healthcare solutions for more than
35 years. Around 680 employees work at the Kerkrade site,
contributing to products that improve lives around the world. The
company offers plenty of opportunities for professional growth and
places great value on employee wellbeing, collaboration and a
positive working environment.
Working hours
- You
will work 32 to 40 hours per week, Monday through Friday. - First four weeks of onboarding: 8:00 to
17:00 - Afterwards, flexible working hours
between 7:30 and 18:00 - Onboarding takes
approximately three months, during which you will work fully on
site with the support of a buddy - After
onboarding, you will work in a hybrid schedule: three days in the
office and two days from home - During
onboarding, you may visit the Germany office once or twice
Functieomschrijving
Take
the next step in your customer service career as a
Customer Care Specialist at
Boston Scientific in
Kerkrade. In this role, you will
support German-speaking customers by
resolving administrative and financial inquiries while working
closely with colleagues across Europe. You'll begin with
straightforward administrative tasks and gradually develop into
handling more complex customer cases, giving you plenty of
opportunities to grow. In return, you can expect a gross hourly
salary of up to €21.00, hybrid working, travel allowance, and
access to a wide range of development opportunities. Apply
today!
Your tasks
include:
- Processing and handling
administrative customer inquiries for the German market - Investigating questions related to invoices,
deliveries, orders and credit notes - Coordinating solutions with colleagues from
Customer Care, Finance, Accounts Receivable, Logistics and Sales - Maintaining mainly outbound communication with
customers regarding the progress of their cases - Recording customer information and follow-up
actions in company systems - Identifying
recurring issues and contributing to process improvements - Developing your expertise by progressing from
basic administrative tasks to more complex investigations and
invoice disputes
What's in it
for you
- Gross hourly salary
between €19.00 and €21.00, depending on experience - Travel allowance of €0.21 per kilometre
- Pension accrual through Manpower
- Temporary employment contract through Manpower
with the possibility of extension - Hybrid
working after the onboarding period (three days in the office and
two days working from home) - Free access to
more than 200 online training courses through the Manpower Academy - Free participation in company sports
activities such as Zumba, spinning and yoga - Healthy lunch, free fruit, coffee and tea at
the office - Well-equipped fitness centre on
site - Temporary assignment until 1
April 2027, with the possibility of progressing to a
permanent Customer Care position based on good performance
Functie-eisen
- At least an mbo level 4 working and thinking level
- Fluent German language skills (C1/C2 level or
native speaker) - Good command of the English
language (minimum B2 level) - Experience in
customer service, finance support, billing or dispute resolution is
preferred - Good knowledge of Microsoft Outlook
and Excel (experience with SAP is an advantage) - Ability to switch quickly between different
systems - Accurate and solution-oriented way of
working - Strong communication skills and
willingness to learn
Ready for
your next step as a Customer Care Specialist in Kerkrade? Don't
wait too long. Boston Scientific is looking for several new
colleagues to strengthen the team during this temporary expansion.
Click the apply button and we will contact you as soon as
possible.
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