Returns Specialist – Boston Scientific – Kerkrade

Boston Scientific

Additional Location(s):  N/A

Diversity – Innovation – Caring – Global Collaboration – Winning Spirit – High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.                


About the (Temporary) role

This person will manage all Capital Equipment (CE) related return requests including RGA creation, collection and resolving issues in the receiving process. Responsible for monitoring and managing of customer owned devices and support other departments in the Capital Equipment Technical Service (CETS) organization.

Your responsibilities include:

  • Act as main contact for any internal or external customers with regards to Service-related return shipments of Capital Equipment in EMEA.
  • Creation/adjusting of RGA’s in the service system (GSMS) and/or in SAP.
  • Gathering of all relevant data for collection of CE products at hospitals.
  • Align expected pick-ups with all Local Customers service offices in Europe.
  • Align with Local Customer Service EMEA on all Non-Service-related returns.
  • Update overview of expected returns for the warehouse team including disposition and any exceptions required.
  • Investigate and solve any issues related to a returned item.
  • Act as intermediate between LCS, GDS, Tier II, distributors and global CETS personnel in order to determine reason for return when units are sent back and are not EU service related OR sales related.
  • Monitor open returns and ensure closure within 90 days.
  • Creation of orders to return repaired Capital equipment to customers including potential return of loaner.
  • Manage any specific requirements that apply in the CETS warehouse process.
  • Responsible for reporting status to key stake holders.


What we are looking for:

  • MBO+ level, preferably with a logistical specialization.
  • Experience in working with technical, distribution and/or direct customer environment is a pre.
  • Combines a problem-solving attitude with liaison focused communication skills.
  • Capable of organizing their own work and presence of a pro-active attitude.
  • Experience with SAP.
  • Excellent English verbal and written skills, any other major European language is a pre.
  • Ambitious, eager to improve and result driven.
  • Team player
  • “Zero-defect mentality”


Requisition ID: 586879

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.


So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!


At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. Boston Scientific is proud to be an equal opportunity and affirmative action employer.


Boston Scientific maintains a prohibited substance free workplace. Pursuant to Va. Code § 2.2-4312 (2000), Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination.


Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status.  Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment.  Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements.   As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

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